A ticketing system is the most popular means of correspondence that hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to fix a problem that requires some time to investigate or that needs to be escalated to a system administrator. Thus, all responses supplied by either side will be stored in the very same location in the event that somebody else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not part of the web hosting Control Panel, so you will need to log in and out of at least 2 accounts to carry out a specific procedure or to reach the hosting company’s client service team. In case you would like to manage a handful of domains and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. It can also take substantial time for the provider to reply to your ticket request.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket whilst you’re browsing through your website files or editing different account settings. The ticketing system is being strictly monitored 24-7-365 by our client care staff members and the ticket response time is maximum 1 hour, but it seldom takes more than 20 minutes to receive assistance. In contrast with certain hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request info regarding any technical or billing issue. Moreover, you can read a number of educational articles, which will help you resolve the most common issues yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was built with one objective in mind – that you should be able to manage everything connected to your semi-dedicated server account from one single location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a question or run into a predicament, you can contact our client support engineers straight away without needing to log into a completely different admin dashboard. You can browse your web files or check different settings within your account while you submit a new ticket or read the response to an older one. In case you’ve got loads of tickets and you wish to track down a given one, you can make use of the intelligent search box, which is available in the Help section. We guarantee that you will receive an answer in less than sixty minutes irrespective of the essence of your query or issue.