The support that you can get from your cloud hosting provider is really important, regardless if you have pre-sales questions and you're not a client yet, or you have some technical trouble with a current account. Prompt and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine hosting supplier not from some reseller. If you purchase a hosting account from a company that does not own its servers and it can't access them immediately, it's very likely that you will wait for a couple of days in order to have a reply to any question, so your websites may remain offline for a long time. In contrast, a supplier that provides different ways of communication and has a support crew available any time will assist you to right away and help you decrease or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Hosting

We offer 24/7 customer, billing and tech support for all our Linux cloud hosting. Even if you are not our client yet and you have some questions, we can help you in a timely manner and provide you with the needed info, so as to give you a choice to make the best decision when you obtain a new website hosting account. We are available at any time, including holidays and weekends, and we supply various means of communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we now have multiple phone numbers all over the world, so that you are able to call the one that is closer to you. The max response time for your e-mail messages and your tickets is one hour. The regular response time is around 15-20 min, which means that you can forget about waiting for several days to get assistance for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you'll be able to benefit from our 24/7 tech support services even on official holidays. All of your sites will be available all of the time and so will we. With many different contact options, you're able to choose the easiest method to contact us and inquire about our services in case you don't have an account yet, or get assistance if you are already among our customers. You're able to call us, start a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with 1-hour reply time guarantee, though it hardly ever takes over 20 mins to get assistance no matter the nature of the problem. Using our customer and tech support services, we will be there for you every time you need us, not a couple of days later.

24/7 Customer Support in VPS Hosting

If you've got a Virtual Private Server through our company, you can get in touch with us 24/7 for any server-related issue or fordifferent problems or questions associated with the pre-installed software the server comes with. If you have not purchased your virtual private server plan yet, you will be able to learn more details about our solutions by giving us a call or through our live chat service. For more technical problems, you should send an e-mail or open a support ticket through your billing Control Panel and you will receive assistance within less than an hour irrespective of the time of the day, even on weekends and holidays. The actual answer time in most cases does not extend past thirty minutes. If you need assistance for third-party software, you can take advantage of the Managed Services upgrade that you can include to each and every VPS plan and our administrators will help you with any installation or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour maximum answer time warranty, you will receive timely support when you purchase a dedicated server through our company. Our customer and tech support crews are available 24/7/365, therefore if you open a ticket from your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it at any time of the day, you'll get a reply within one hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved needs longer time to be resolved or if it needs to be sent to our administrators, since it is much easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent using our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 as well.