A live chat is a real-time method of communication between a hosting company's support crew and its clients. It is a very efficient method to receive some information about the web hosting services or get some issue resolved as you're talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the low possibility of mistakes at the time you exchange information like usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't have to stay on the chat constantly - you're able to do something else while the agent examines the issue involved. In addition, you're able to connect with a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone costs that you'll have to pay if you are calling to a different country.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all of the Linux cloud hosting that we offer and we are able to help you with almost everything live. If you do not have an account with us yet, we're able to provide you with more info about the plans in order to help you to choose the most suitable package. In case you are a current customer, we're able to help you with any general or billing issue and with a number of common technical matters, for instance an e-mail address setup in a desktop e-mail client. If you can't call us for whatever reason or you're in a country where we do not have a local phone number, our live chat will be the best option to contact us. Certainly, some problems need additional time to analyze and test, therefore you'll have to open a support ticket to our technicians, however, we're able to save you time and help you with many problems on the chat.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is online every day, even on holidays and weekends. It is the perfect way to learn more information about our semi-dedicated hosting if you do not have an account yet or to get some problem resolved in case you're a customer and our support agents will help you in real time regardless of the time of the day you join the chat. If you're unsure which plan is more suitable for your web sites, in case you need advice whether you should obtain a particular upgrade and how to order it or if you experience difficulties installing an e-mail account on your computer system, you'll be able to contact us and we'll give you the needed information promptly. The live chat is accessible even after our phone lines are off for the day, which means that when you have an account with us, you can be sure that you'll always enjoy prompt help with any kind of question or issue that shows up.