If you ever face a problem with your website and are unable to solve it, ask the respective web hosting company’s customer care staff to help you bring the site back online. A timely resolution would be best, but a lot of hosting companies respond within 24 hours or even more, especially if you’re dealing with a hosting reseller. Even if your problem can be quickly resolved, your website may not work properly or may not be accessible at all for a long period, so you may lose potential clients as it is pretty unlikely that anybody would enthusiastically return to a faulty website. That being said, you ought to make certain not only that you can get in touch with your web hosting provider, but also that they can reply and help you in a timely fashion. If a web app update does not go as planned or you erase something incidentally, for example, the site must be restored promptly so as to avoid protracted inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting feature a sixty-minute response time guarantee, which goes to say that regardless of what inquiry or predicament you might have, we’ll always be there to lend you a helping hand. As a matter of fact, it rarely takes more than 30 minutes to get a problem solved or an enquiry answered, and this is valid for both technical and sales matters. Our client service staff representatives are available 24x7, even on legal holidays and weekends, which means that you’ll always get quick assistance. We know how costly time can be, so by the time we reply to your trouble ticket or email, we will have looked into the issue and, if we haven’t sorted it out, we will provide you with more details on what you need to do on your end – when the case requires this. With our support service, you can be sure that there will be someone to help you momentarily, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk support team reps are available at all times and they’ll answer any ticket that you post via your web hosting Control Panel within less than 1 hour. The response time is guaranteed regardless of whether you have a generic enquiry regarding your semi-dedicated server or you face some predicament and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 365 days a year to handle any billing, general or technical issue. If you contact us about anything that’s within our power, we’ll sort it out before we respond to you, which implies that you won’t have to wait for hours or days while the problem remains. In case there is something that you have to do on your end, we will supply you with the required information – what possible solutions to try out, what actions to take, etc.