One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting feature a sixty-minute response time guarantee, which goes to say that regardless of what inquiry or predicament you might have, we’ll always be there to lend you a helping hand. As a matter of fact, it rarely takes more than 30 minutes to get a problem solved or an enquiry answered, and this is valid for both technical and sales matters. Our client service staff representatives are available 24x7, even on legal holidays and weekends, which means that you’ll always get quick assistance. We know how costly time can be, so by the time we reply to your trouble ticket or email, we will have looked into the issue and, if we haven’t sorted it out, we will provide you with more details on what you need to do on your end – when the case requires this. With our support service, you can be sure that there will be someone to help you momentarily, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk support team reps are available at all times and they’ll answer any ticket that you post via your web hosting Control Panel within less than 1 hour. The response time is guaranteed regardless of whether you have a generic enquiry regarding your semi-dedicated server or you face some predicament and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 365 days a year to handle any billing, general or technical issue. If you contact us about anything that’s within our power, we’ll sort it out before we respond to you, which implies that you won’t have to wait for hours or days while the problem remains. In case there is something that you have to do on your end, we will supply you with the required information – what possible solutions to try out, what actions to take, etc.